Refund Policy

At PawMusea, your satisfaction is our priority. Here is our refund policy for custom digital pet portraits.

 

Digital Products

All our products are custom-made digital files. Because each portrait is created specifically for you, we generally do not offer refunds after the artwork has been delivered.

 

We do offer a free revision if you are not satisfied with the result. Simply contact us within 7 days of delivery at pawmusea@outlook.com and we will make it right.

 

Refund Eligibility

You are eligible for a full refund if:

• Your order was not delivered within 5 business days of submitting your pet photo
• - The delivered artwork is significantly different from what was ordered

Non-Refundable Situations

• Change of mind after artwork delivery
• - Incorrect photo submitted by the customer

How to Request a Refund

Contact us at pawmusea@outlook.com with your order number and a description of the issue. We will respond within 1-2 business days.